No, a subscription is not an insurance replacement. Instead, it provides you with valuable benefits such as access to exclusive savings and discounts. With our subscription, you can enjoy discounted rates & free services of virtual telehealth services, wellness programs, and Rx services for your prescription fulfillment.
Once you purchase a subscription, you will be enrolled in automatic monthly/quarterly/yearly payments (depending upon your type). However, we want to ensure transparency and give you ample notice. Therefore, we will notify you via email 5 days before your renewal date to remind you about the upcoming payment. This way, you have sufficient time to manage your subscription or make any necessary adjustments.
If you have any further questions or concerns regarding your subscription payments, please get in touch with our customer support team for assistance.
If you decide to cancel your subscription in the middle of the agreed period, we regret to inform you that we do not provide refunds for the remaining duration. Your subscription ends on the same day when you cancel your subscription. However, we will notify you 5 days before your next payment cycle. We recommend you submit a cancellation request before the 5-day notice period of your next payment cycle. This will help you avoid any unexpected charges.
For additional details or further assistance regarding your subscription cancellation, please get in touch with our customer support team at support@myhealthvio.com. You can also submit any inquiries or requests through our contact form, available at https://myhealthvio.com/get-in-touch/
Yes, you have the option to upgrade or downgrade your plan. However, please note that our upgrade/downgrade policy does not include refunds or adjustments for the price difference between your current and new subscriptions. Therefore, we recommend carefully considering your plan selection before making a purchase.
To ensure you choose the most suitable plan, we encourage you to evaluate your requirements and decide when you purchase thoroughly. This way, you can ensure the plan best meets your needs without needing subsequent changes.
Unfortunately, we do not support payments via FSA (Flexible Spending Account) or HSA (Health Savings Account) for the annual savings plan. At this time, we accept other forms of payment, such as credit cards, debit cards, and bank transfers. We apologize for any inconvenience this may cause and encourage you to explore alternative payment methods to enjoy our annual savings plan.
Here’s a step-by-step guide on how our subscription process works:
- Step 1: Decide on the plan that interests you or provides the most benefits based on your needs. Our most preferred plan is Healthvio Prime
- Step 2: If you are an existing user, simply login to your account. For new users, could you create a new account on our platform?
- Step 3: Once logged in or after creating your account, purchase the desired subscription plan. Also you can manage your subscription or purchase the subscription on the side menu from your account on Healthvio portal.