Support

  • How can I contact Customer Support?

    Send an email to support@myhealthvio.com or

    start a live chat using the chat bubble in the lower right corner.

    Note: Customer Service hours are Monday-Friday 9am-5pm and are closed on most major US holidays.

  • What types of questions can Customer Support help me with?

    You can ask any question you would typically ask over the phone in regards to your Healthvio account, services, or related to your care. You may also use the Customer Support feature to follow up on previous requests from past visits, connect with specific providers, or address technical issues.

    Note: Our chat support team are not clinical/medical professionals and cannot provide medical advice.

    • Account Information

  • How do I create an account for Healthvio?

    Take the following steps to create an account:

    • Click “Create account”.
    • Enter a valid email address and create a password. Click “Continue”.
    • Verify your email by entering the OTP code sent.
    • Click the “camera icon” to set your Profile Picture.
    • Enter your name, date-of-birth, legal sex, country, time zone, and mobile number in the designated fields.
    • Enter your address.
    • Your account is created.
  • How do I update my email address and phone number?

    Currently you cannot update your email address or phone number.

  • How do I update my government issued photo ID and selfie with government issued photo ID?

    Take the following steps:

    • After logging in, click on your “profile picture” in the upper right corner.
    • Click “My Profile”.
    • Scroll down to the Upload ID section.
    • Click “Choose File” in the Upload your Government Photo ID or Selfie with Your Government Photo ID section.
    • Click “Update” to save your changes.
  • Why do I need to upload a picture of my government issued photo ID and a selfie with it?

    These security checks aid us in minimizing fraud, meeting regulatory compliance standards, and providing enhanced patient experiences.

  • Can I delete my Healthvio account?

    If you would like to deactivate your Healthvio account, please email your request to support@myhealthvio.com. Please include your name, date-of-birth, and email address that is affiliated with your Healthvio account.

    Note: Once your account is deactivated, we will still keep your medical records on file as mandated by Federal law. This ensures we are able to provide your medical information to future providers if needed. The security of patient data is of utmost importance to Healthvio and your information is stored in encrypted form on our servers according to strict federal standards, including HIPAA.

  • What should I do if I did not receive the OTP code in my email?

    Please check your spam/junk folder. If you still have not received the email , verify that you entered the email address correctly. If you entered the email correctly, then please contact our Customer Support for further assistance by emailing support@myhealthvio.com or by starting a live chat.

  • Who can use the services offered by Healthvio?

    Adults (18 years of age and up) that reside in the US.

    We currently do not offer services to children.

    • Payments

  • Can I use my health insurance for a consultation?

    Currently, we do submit claims for the medical consultation to health insurance. We are however very affordable and less than most co-pays that you would pay in a doctor’s office setting.

  • Can I get a refund if my request for a prescription is not approved?

    We do not offer refunds for the consultation if we can’t approve your request for a prescription.

  • Can I use my FSA or HSA to pay for services?

    No, currently we do not accept FSA or HSA cards for payment.

  • What payment types do you accept for your services?

    We accept all major credit and debit cards.

    • Privacy & Safety

  • Is my information safe with Healthvio?

    Your information is transmitted to us using industry standard encryption and stored in encrypted form on our servers according to strict federal standards, including HIPAA.

  • Are payments through Healthvio safe?

    Yes, all Healthvio payments are processed through industry standard credit card systems.

  • Does Healthvio share information with my primary care physician?

    Not unless you request us to.

  • Who does Healthvio share my information with?

    Healthvio does not share your information with anyone without your permission. Please read our Privacy Policy to understand how we protect your data and the limited ways in which it is used.

    • About MD Services

  • How does MD services work?

    MD is telehealth services that connect patients to providers. Based on the services you are looking for, you can select your provider and submit a medical questionnaire, as well as receive and provide your medical history. The licensed provider will review your information and if needed order a prescription which will be sent to your choice of pharmacy.

  • Are all of the providers on MD licensed and do they provide services in all 50 states?

    Yes, our providers are all board certified and licensed professionals. They can only provide services in the states which they are licensed in.

  • Why do I need to do a live video or audio consultation?

    Each state has different and specific requirements for telemedicine. We follow the state regulation based on the state you are requesting services from. Also, depending on the severity of your health condition your licensed provider may conduct a video or audio consultation.

  • Can I get a prescription?

    Yes, our providers are able to prescribe a wide variety of drugs if they deem it approriate. The provider will recommend the best treatment for your cas and will prescribe medications based on the best clinical practice of your diagnosis. Requests for certain types of medications cannot be guaranteed.

  • Do you prescribe controlled medications?

    No. Providers on Healthvio do not issue prescriptions for substances controlled by the DEA or other drugs that may be harmful because of their potential for abuse.

  • Can I use MD services for medical emergencies?

    No. We can only treat mild and uncomplicated conditions. If you are experiencing life threatening symptoms or having a medical emergency, please go to your nearest emergency room or dial 911.

  • Can I use MD services outside of the United States?

    No, we currently only offer services in the United States.

  • Can medical forms, such as work/school excuses, be filled out?

    Currently, we do not provide any form of external documentation such as a doctors note.

  • How do I know if I am eligible to use MD services?

    If you are 18 years of age or older and reside in the United States you are eligible to use  MD.

    • Acid Reflux Treatment Questions

  • When should I consult with a healthvio medical provider about acid reflux?

    You should consult with a healthvio medical provider if you suffer from acid reflux or heartburn for a number of weeks, twice a week or more.

  • I already know which acid reflux treatment works for me, can I have Healthvio prescribe and deliver it?

    When you complete your questionnaire and share your history we will ask you to indicate which medications you’ve taken in the past. We cannot guarantee that you will receive a particular prescription. Once you submit your request for a consultation, your selected medical provider will review your health history and symptoms. They will work with you to determine the best treatment plan for you.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your acid reflux questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Acne Treatment Questions

  • What causes acne?

    The four main causes of acne are excess oil, clogged hair follicles, bacteria, and inflammation. There are some other factors like hormonal changes, diet, and stress that can make acne symptoms worse.

  • What type of acne treatment does Healthvio prescribe?

    Typically, patients will be prescribed a topical treatment such as topical antibiotics, a tretinoin cream, or a combination of both. In cases of moderate acne, patients may also be given an oral medication prescription, such as antibiotics or combination birth control pills.

  • I already know which acne treatment works for me, can I have Healthvio prescribe and deliver it?

    When you complete your questionnaire and share your history we will ask you to indicate which medications you’ve taken in the past. We cannot guarantee that you will receive a particular prescription. Once you submit your request for a consultation, your selected medical provider will review your health history and symptoms. They will work with you to determine the best treatment plan for you.

  • Does Healthvio prescribe Accutane?

    Currently, we do not offer prescriptions for Accutane due to the higher level of monitoring required, which is not feasible via telehealth. While we are capable of treating mild and moderate acne cases, if a patient is diagnosed with severe acne, we may recommend in-person care instead.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your acne questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Asthma Treatment Questions

  • I haven’t been diagnosed with asthma before, but I think I may have it. Can I see a medical provider on healthvio?

    Unfortunately, No. To diagnose asthma medical providers use diagnostic tests like a peak flow meter test, spirometry, and other lung function tests.

  • Can I manage my asthma online?

    Yes, as long as you have been diagnosed with asthma previously and are not having trouble breathing or experiencing severe symptoms. If you are experiencing trouble breathing or severe symptoms, please go to the nearest emergency room or dial 9-1-1.

  • I already know which asthma treatment works for me, can I have Healthvio prescribe and deliver it?

    When you complete your questionnaire and share your history we will ask you to indicate which medications you’ve taken in the past. We cannot guarantee that you will receive a particular prescription. Once you submit your request for a consultation, your selected medical provider will review your health history and symptoms. They will work with you to determine the best treatment plan for you.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your asthma questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Birth Control Questions

  • Are all birth control pills the same?

    No. The two main types of birth control pills are combination pills and progestin only pills. There are also pills designed to eliminate your period for months at a time.

    Combination pills are a combination of two hormones, estrogen and progestin. They prevent ovulation from occurring.

    Progestin only pills “mini-pill”  do not contain any estrogen which make them ideal for those who cannot take estrogen due to health conditions, or are breastfeeding, or over the age of 35 and smoke. They work by thickening the mucus and thinning the uterine lining.

  • Can I use Healthvio if I have never used birth control before?

    Yes. Our medical providers can help you find your best birth control option. Before writing a script, they will ask you important questions about your health to ensure we can prescribe birth control that will be safe and effective for you.

  • I already know which birth control treatment works for me, can I have Healthvio prescribe and deliver it?

    When you complete your questionnaire and share your history we will ask you to indicate which medications you’ve taken in the past. We cannot guarantee that you will receive a particular prescription. Once you submit your request for a consultation, your selected medical provider will review your health history and symptoms. They will work with you to determine the best treatment plan for you.

  • I do not know which birth control to use. Can Healthvio help me choose?

    Yes, our medical providers can suggest healthy options. Our medical provider will assist you in identifying the appropriate birth control option during your consultation.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your birth control questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Covid Treatment Questions

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your COVID questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

  • I already know which COVID treatment works for me, can I have Healthvio prescribe and deliver it?

    When you complete your questionnaire and share your history we will ask you to indicate which medications you’ve taken in the past. We cannot guarantee that you will receive a particular prescription. Once you submit your request for a consultation, your selected medical provider will review your health history and symptoms. They will work with you to determine the best treatment plan for you.

    • Erectile Dysfunction Treatment Questions

  • What causes erectile dysfunction?

    A wide range of underlying causes can cause erectile dysfunction, as sexual arousal is a mixed process involving hormones, muscles, emotions, and brain activity. The condition can arise from physical issues like obesity, high cholesterol or heart problems. It can also be related to psychological sources like stress, anxiety or relationship issues. By identifying and treating the underlying cause, it often improves the condition.

  • I already know which erectile dysfunction treatment works for me, can I have Healthvio prescribe and deliver it?

    When you complete your questionnaire and share your history we will ask you to indicate which medications you’ve taken in the past. We cannot guarantee that you will receive a particular prescription. Once you submit your request for a consultation, your selected medical provider will review your health history and symptoms. They will work with you to determine the best treatment plan for you.

  • Do I still have to see my primary care provider for Erectile Dysfunction?

    Yes, you should still advise your primary care provider about all the medications you are taking. Erectile dysfunction is typically a symptom of other health conditions. It is important to see your primary care provider for routine health maintenance.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your Erectile Dysfunction questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Flu Treatment Questions

  • What is the flu?

    Influenza, commonly known as the flu, is a contagious respiratory illness caused by influenza viruses. It typically spreads through respiratory droplets when an infected person talks, coughs, or sneezes.

    The flu can cause a wide range of symptoms, including fever, cough, sore throat, runny or stuffy nose, body aches, headaches, chills, and fatigue. Although most people recover from the flu within a few days to a couple of weeks, it can lead to serious complications, such as pneumonia, especially in young children, older adults, pregnant women, and people with certain health conditions. The flu can be prevented with an annual flu vaccine and treated with antiviral medications if started early.

  • What are common flu treatment side effects?

    The most common side effects of flu treatments are usually mild and may include: nausea, vomiting, upset stomach and diarrhea.

    Not everyone experiences side effects from flu treatments, and most people only have mild symptoms or none at all. However, if you experience severe side effects or an allergic reaction, such as difficulty breathing, swelling, or hives, you should seek medical attention immediately. It’s always best to discuss any concerns you have about side effects with your healthcare provider.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your Flu questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Genital Herpes Treatment Questions

  • What is Genital Herpes?

    Genital herpes is a sexually transmitted infection (STI) caused by the herpes simplex virus (HSV). It is characterized by the development of painful, blister-like sores on or around the genital area, anus, or mouth. The virus is highly contagious and can be transmitted through sexual contact, including vaginal, anal, and oral sex.

    The symptoms of genital herpes can vary from person to person, and some people may not experience any symptoms at all. In addition to painful sores, other symptoms may include itching, burning, tingling, or aching sensations in the affected area, swollen lymph nodes, and flu-like symptoms such as fever and fatigue.

  • Is there a cure for genital herpes?

    There is no cure for genital herpes. However, antiviral medications can help manage symptoms and reduce the frequency and severity of outbreaks. It is also important to practice safe sex by using condoms and avoiding sexual contact during outbreaks or when symptoms are present.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your Flu questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Hair Loss Treatment Questions

  • What causes hair loss?

    Common causes of hair loss include aging, stress, hereditary genetics, and hormonal changes. Some medical conditions can also result in hair loss like folliculitis decalvans (which causes damage to the hair follicles, preventing new hair from growing) and alopecia areata (a condition in which the body’s immune system attacks the hair follicles).

  • Does Healthvio offer hair loss treatment for females?

    We do not currently offer hair loss treatment for those assigned female-at-birth.

  • What are common hair loss treatment side effects?

    The side effects of hair loss treatment can vary depending on the specific treatment being used. Some common side effects include scalp irritation/dryness/itching, decreased libido, impotence, a decrease in the amount of semen released during intercourse, increased breast size or tenderness and testicle pain or swelling.

    It is important to discuss potential side effects with your medical provider before beginning any hair loss treatment. They can help you weigh the potential benefits against the risks and decide on the best treatment plan for you.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your Hair Loss questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • HIV PrEP Questions

  • Who can benefit from PrEP?

    PrEP (Pre-Exposure Prophylaxis) is recommended for people who are at high risk of contracting HIV, such as:sexually active individuals with multiple partners or who have a partner living with HIV, People who inject drugs, Transgender individuals, sex workers, individuals who have recently been diagnosed with sexually transmitted infections (STIs) or have a history of STIs.

    However, anyone who is concerned about their risk of contracting HIV can speak with a Healthvio medical provider to determine if PrEP is a suitable option for them.

  • What are the disadvantages of using PrEP?

    While PrEP is generally considered safe, certain individuals may experience side effects such as nausea, headache, fatigue, or stomach pain.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your HIV PrEP questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Migraine Treatment Questions

  • Should I see a medical provider online for migraine treatment?

    If you are experiencing migraines and need medication that is stronger than over-the-counter pain relievers, you will need to see a medical provider.

    Note: Individuals experiencing frequent and intense migraines, or those with underlying medical conditions or specific concerns, may require treatment from a neurologist. Your primary care provider will refer you to a specialist if deemed necessary.

  • How can I prevent migraines?

    A medical provider may recommend preventive medication if you experience frequent migraines more than four times per month.

    In addition to medication, certain individuals may be able to prevent or minimize their migraines by identifying triggers and making lifestyle adjustments. Some typical triggers of migraines include: stress, caffeine, alcohol, certain foods.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your Migraine questionnaire and creating your personalized treatment plan, and writing prescriptions.

    The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Sinus Infection Treatment Questions

  • Are sinus infections contagious?

    Yes, but only if it is a result of a viral infection. However, if it is the result of a bacterial infection, allergies, or a deviated symptom then your sinus infection cannot be transmitted from one person to another.

  • Can Healthvio diagnose a sinus infection online?

    Yes, we can.  No tests are typically necessary to diagnose a sinus infection. Our medical providers will ask you the right questions to evaluate if you have a sinus infection or if it is something else like a cold, flu, or other virus.

  • Can a sinus infection go away without antibiotics?

    Yes, if the sinus infection is viral. However, if the infection lasts more than 10-14 days and/or is accompanied by a high fever, it may have a bacterial cause and require antibiotics.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your Sinus Infection questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Smoking Cessation Treatment Questions

  • What are the common nicotine withdrawal symptoms?

    Withdrawal symptoms can vary from person to person, but the most common are:

    • Cravings
    • Headaches
    • Irritability
    • Coughing
    • Sore throat
    • Increased appetite
    • Weight gain
    • Restlessness
    • Constipation
    • Insomnia
    • Sleepiness

     

    These symptoms usually peak within the first three days after quitting smoking and will subside within 2 to 4 weeks. Keep in mind that these symptoms are a sign that your body is healing from the damage that tobacco has caused.

  • What are Nicotine Replacement Therapies (NRT)?

    NRT involves using products like gum, patches, or lozenges to help reduce withdrawal symptoms and cravings. These are available over-the-counter and maybe recommended to be used in conjunction with bupropion (Zyban).

  • Will my lungs heal after I quit smoking?

    Yes, but it depends on how long you’ve been smoking. Your lungs will need longer to heal, the longer you smoke.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your Smoking Cessation questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • UTI Treatment Questions

  • What causes a UTI?

    A urinary tract infection (UTI) is typically caused by bacteria entering the urethra and multiplying in the urinary tract. The most common bacteria responsible for UTIs is Escherichia coli (E. coli), which normally resides in the digestive system. However, other bacteria, such as Klebsiella, Proteus, and Staphylococcus, can also cause UTIs.

    Some common factors that can contribute to the development of UTIs include:

    • Poor hygiene
    • Sexual activity
    • Urinary tract abnormalities
    • Urinary catheterization:
    • Weakened immune system
    • Menopause

     

    It’s important to note that these are general factors, and the specific cause of a UTI can vary from person to person.

  • What are the symptoms of a UTI?

    The symptoms of a urinary tract infection (UTI) can vary depending on which part of the urinary tract is affected. Common symptoms of a UTI may include:

     

    • Frequent urination: Feeling the need to urinate more often than usual, often with minimal urine output.
    • Pain or burning during urination: Discomfort, stinging, or a burning sensation while passing urine.
    • Urgency: A strong and persistent urge to urinate.
    • Cloudy or strong-smelling urine: Urine may appear cloudy, hazy, or have an unpleasant odor.
    • Blood in the urine: In some cases, UTIs can cause visible blood in the urine, giving it a pink, red, or brownish color.
    • Lower abdominal pain or discomfort: Dull or persistent pain in the lower abdomen or pelvic region.
    • Fatigue or general malaise: Feeling tired, weak, or generally unwell.
    • Fever or chills: In more severe cases, a UTI can cause fever or chills, indicating the infection may have reached the kidneys.

    Note: Not everyone with a UTI will experience all of these symptoms. The severity and combination of symptoms can vary from person to person. If you suspect you have a UTI, it is advisable to consult a healthcare professional for proper diagnosis and treatment.

  • What should I take for UTI pain relief?

    Motrin (ibuprofen) and Tylenol (acetaminophen) are both effective for relieving UTI pain.  Pyridium (Azo), is also highly effective at relieving the pain and discomfort of a UTI.

     

    Please note that pain relievers are not a substitute for UTI treatment. The infection could continue to spread while you take pain relievers. It is recommended to only take a pain reliever until you get your antibiotics and then go off the pain medication so you can monitor your symptoms and make sure the infection is gone.

  • What is included in the consultation fee?

    It includes a medical provider licensed in your state evaluating your UTI questionnaire and creating your personalized treatment plan, and writing prescriptions. The consultation fee does not include medication(s).

    If medication is prescribed, your Healthvio provider will send the prescription(s) to a pharmacy of your choice. You will pay the pharmacy for the medication(s) and the price will depend on the pharmacy and whether you pay with insurance or out-of-pocket.

    • Health Score

  • What all does it track?

    It takes into account general and mental health, it tracks vitals like steps, heart rate, temperature, pulse oximeter levels etc,. and diet details like total nutrients and energy intake.

  • What are the benefits of using Holistik Health?

    As a user, using Holistik Health can provide several benefits for maintaining good health. One of the key benefits is that it helps track daily routines, which is essential for maintaining a healthy lifestyle. By using this platform, users can easily monitor their health status and identify areas that require improvement.

    With Holistik Health, users can gain valuable insights into their health by tracking various parameters such as physical activity, nutrition, sleep, and stress levels. The platform also provides personalized recommendations and tips on how to improve their health, based on the data collected.

    Overall, Holistik Health is a powerful tool for anyone looking to maintain good health and wellness. It provides a comprehensive approach to health tracking and management, allowing users to easily monitor their progress and make necessary adjustments to their lifestyle for improved health outcomes.

  • How do I use Holistik Health?

    1. Click “Login” in the upper right corner”.

    2. Create an account and your profile or login to your existing Healthvio account.

    3. Click “Holistik Health”.

    4. Get your Health Score or take the Preventative Health Review.

  • What questions are asked to determine my Holistik Health Score?

    The Holistik Health Score (HHS) is calculated based on various parameters, including the tracking of vitals from smart devices and two questionnaires focused on general health and mental health. Here are some examples of the types of questions asked in these questionnaires:

    General Health Questionnaire:

    1. In the past 30 days, how often have you been concerned or worried about your physical health?
    2. In the past 30 days, how often did you experience difficulty with your activities of daily living? (e.g. Cooking, bathing, household duties, carrying groceries, etc.)
    3. In the past 30 days, how often have you experienced a form of physical pain?

    Mental Health Questionnaire:

    1. During the past 30 days, how often have you felt particularly low, down, or emotionally exhausted?
    2. During the past 30 days, how often has your mental health impacted the quality of your relationships?
    3. During the last 30 days, how often did you experience a sense of purpose or meaning in your life?

    These are just a few examples of the types of questions asked in the Holistik Health questionnaires. The questions are designed to provide insight into a user’s overall health and well-being, allowing the platform to provide personalized recommendations for improving their health outcomes.

  • What are the Holistik Health Score ranges?

    Your Holistik Health Score is a three digit number ranging from 0-900. Our health-score modeling uses the following ranges:

    • 0-270 (Concerning)
    • 271-450 (Below Average)
    • 451-585 (Fair)
    • 586-720 (Good)
    • 721-810 (Very Good)
    • 811-900 (Thriving)
  • Is the Holistik Health Score universally accepted?

    The Holistik Health score is based on industry standards and research, including the SP-36 questionnaire, which is widely accepted in the healthcare industry. However, it is important to note that the score may not be universally accepted by all healthcare providers or organizations

    The Holistik Health score is designed to provide users with a comprehensive assessment of their health status, based on various parameters, including physical activity, nutrition, sleep, and mental health. The score is derived from the data collected through the platform and is intended to provide users with personalized recommendations on how to improve their health.

    While the Holistik Health score is based on industry standards and research, it is always important to consult with a healthcare provider before making any significant changes to your health and wellness routine. Your healthcare provider can provide you with personalized recommendations based on your unique health needs and circumstances.

    • Health Review

  • What are the benefits of using the Holistik Health Review?

    As a user, there are several potential benefits to using the Holistik Health Review questionnaire:

    Early Detection of Health Issues: The questionnaire asks about various physical symptoms, eating patterns, and other health-related factors, which can help you identify potential health issues before they become more serious. This can allow you to take preventive action, such as making lifestyle changes or seeking medical attention, before the problem becomes worse.

    Improved Communication with Healthcare Providers: By completing the questionnaire and sharing the results with your healthcare provider, you can improve communication and help your provider understand your health concerns and history more fully.

    Personalized Health Recommendations: Based on your responses, the questionnaire can provide personalized recommendations for improving your health and preventing future health issues. This may include guidance on diet, exercise, stress management, and other lifestyle factors that can impact your health.

    Greater Control over Your Health: By understanding your health risks and taking preventive action, you can take greater control over your health and potentially reduce the risk of developing more serious health issues in the future.

    Overall, the Holistik Health Review questionnaire can serve as a valuable tool for staying proactive about your health and taking steps to prevent future health issues.

  • What are the kinds of questions asked to determine HHR?

    The Holistik Health Review questionnaire includes questions related to various aspects of a person’s health. Some of the kinds of questions that may be asked to determine the HHR include:

    Medical History: Questions about any past medical conditions or surgeries, current medications, and any ongoing medical treatments.

    Physical Health: Questions about current physical symptoms or health concerns, such as pain, fatigue, or difficulty with daily activities.

    Family Health History: Questions about any family history of medical conditions, such as heart disease, diabetes, or cancer.

    Lifestyle Factors: Questions about diet, exercise, sleep habits, stress levels, and other lifestyle factors that can impact overall health.

    Mental Health: Questions about any symptoms of depression, anxiety, or other mental health conditions.

    Women’s Health: Questions related to women’s health, such as menstrual cycle regularity, menopause symptoms, and sexual health.

    Substance Use: Questions related to alcohol, tobacco, and drug use.

    These questions can help assess a person’s current health status and identify potential areas of concern that may require attention or intervention to promote optimal health and well-being.

  • Is the Holistik Health Review universally accepted?

    The acceptance and recognition of the Holistik Health Review questionnaire would depend on the policies and standards of individual hospitals, healthcare providers, insurance companies, and regulatory bodies.

    While the questionnaire may be a useful tool for assessing an individual’s health status and risk factors, it does not replace the importance of seeing a licensed healthcare professional for all healthcare related needs.

    • Wellness

  • How is Healthvio Wellness different from other wellness apps?

    It’s comprehensive. You would have to subscribe to at least 3 apps to get everything that is offered in Healthvio. Healthvio Wellness brings everything together in one seamless app to make it easier to adopt a wellness lifestyle in your day-to-day life.

  • Do I need a lot of equipment to workout?

    Not at all. We have a lot of classes that do not require any equipment. If you want to use the equipment, you can quickly filter the classes by different equipment options such as dumbbell, kettlebell, resistance band, etc.

  • Do I have to be experienced to do the classes?

    Not at all. We have classes whether it’s your first time or you always work out. Start with where you’re at and build up from there; you’ll be surprised at how quickly you learn and grow.

  • I don’t have a lot of time, how long are the classes?

    We have classes ranging from 5 min to hour-long fitness classes. So, whether you are looking for a quick 10 min office workout or a 60 min full body workout, we have got you covered.

  • Do you have a rewards program?

    We will soon be launching a rewards program which means that not only will you be leading a healthier lifestyle, but you will also be rewarded for it. Is there anything better?!!

  • Why do I have to enter my credit card information if the first 7 days are free?

    You are enrolling in the Healthvio Wellness subscription plan by signing up for the free 7 day membership. Your card will not be charged until after the 7 day free trial and will be charged according to the selected

    Note: You can cancel your membership at any time before or after the end of the free membership period.

    • vision

  • Who is eligible to take an online vision test?

    In general, to be eligible for Visibly’s online vision test, you must

    • Reside in a U.S. state that allows an online vision test (view a list of active states).
    • Be between the ages of 18-55 (view more information about the age details).
    • Have no health conditions or take any medications that may impact your vision.
  • When should I use the online vision test?

    Our test helps you renew your glasses or contacts prescription from home by evaluating your visual acuity in your current correction and sending the results for review by a licensed doctor in your state.

    It’s best suited for people whose vision has not changed, have recently completed a comprehensive eye exam, and are:

    • Looking to renew an expired prescription, or
    • Looking to purchase glasses or contacts

    If our test detects that your vision has changed, we will not renew your prescription and recommend seeing an in-person doctor.

    The Visibly Digital Acuity Product does not perform or replace an initial eye examination. Consult an eye care professional if you still need an eye examination.

    The Visibly Digital Acuity Product does not perform or replace a comprehensive eye examination or assess eye health. Consult an eye care professional for a comprehensive eye examination yearly or any time you are experiencing pain or discomfort. This test is not intended to diagnose, treat, mitigate, or cure disease.

  • Do I need a previous prescription to take the online vision test?

    Yes. Visibly’s online vision test is a prescription renewal service, so the eye doctor will want to know your previous prescription so they know what they need to renew for you.

  • Do I need to be wearing my glasses or contact lens during the Visibly online vision test?

    Yes. In order to receive a new glasses/contact lens prescription from us, you must be wearing your current glasses/contact lens. If you wish to renew an older prescription, we recommend you visit a local eye care provider to be refitted and approved with a new glasses/contact lens prescription.

  • Can I take the online vision test if I only have a prescription for one eye?

    Unfortunately, we cannot accept patients who only wear a prescription for one eye at this time. Visibly’s system algorithm requires information to be entered for both eyes.

  • Can I use the Visibly online vision test to renew my driver’s license?

    Currently, you cannot use the online vision test to renew your driver’s license. It requires that you have seen a doctor in-person who has determined your eyes are healthy enough to drive.

    • Mental Health

  • How does HealthVio Mental Health Services work?

    It is a subscription-based mental health counseling platform offering video and text messaging services. HealthVio is partnered with Talkthru to provide mental health services to HealthVio clients.

  • Can I use HealthVio mental health service in emergencies?

    NO. DO NOT USE THIS APP OR SERVICE FOR MENTAL HEALTH EMERGENCIES OR OTHER EMERGENCY MEDICAL CONDITIONS OR NEEDS. IF YOU EXPERIENCE A MENTAL HEALTH OR OTHER MEDICAL EMERGENCY, IMMEDIATELY CALL 911. If you are considering suicide or thinking about taking an action that may cause harm or danger to you or others, you must immediately call 911. If you are considering suicide, we urge you to call the National Suicide Prevention Hotline at 1-800-273-TALK (8255). Our partner, TalkThru also provides the following directory of resources for mental health emergencies and other emergent circumstances: United States Emergency: 911 National Domestic Violence Hotline: 1- 800-799-7233 National Suicide Prevention Lifeline: 1-800-273-TALK (8255) National Hopeline Network: 1-800-SUICIDE (800-784-2433) Crisis Text Line: Text “DESERVE” TO 741-741 Lifeline Crisis Chat (Online live messaging): https://suicidepreventionlifeline.org/chat/ Self-Harm Hotline: 1-800-DONT CUT (1-800-366-8288) Essential local and community services: 211, https://www.211.org/ Planned Parenthood Hotline: 1-800-230-PLAN (7526) American Association of Poison Control Centers: 1-800-222-1222 National Council on Alcoholism & Drug Dependency Hope Line: 1-800-622-2255 National Crisis Line – Anorexia and Bulimia: 1-800-233-4357

  • Is HealthVio mental health service secured?

    Yes, we ensure you and your data will be safe and secure. All clients’ information is confidential and secured by HIPAA Compliant.  Please see the TalkThru Privacy Policy.

  • Are all mental health therapists licensed?

    Yes, our therapists are licensed and highly skilled. They have been certified by the appropriate state licensing and professional board. We provide affordable care with high-quality clinical expertise by licensed therapists.

  • How does the messaging (chat) feature work?

    After completing the pre-intake form, sign-up process, make a payment, and our system will provide a list of therapists that best match your needs. You will then choose the right therapist based on your conditions and needs. It may take a few hours, depending on the therapist’s availability. Once the therapist is assigned, you may communicate one-on-one through the secure chat. Based on your availability during the day, the therapist will respond to you through our secure platform in a reasonable time.

  • Can I speak through phone/video to the assigned therapist?

    No, we do not provide phone calls but our platform provides counseling services through our secured video and chat options.