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Healthvio/Wellsync connects patients with licensed medical providers to provide fast and affordable access to treatment when needed, saving patients from having to interrupt their day to visit a doctor’s office or urgent care.

Asynchronous care allows patients to receive care without the need for live interaction with clinicians. Patients complete a clinician-approved assessment questionnaire at their convenience, which is then reviewed by a clinician to determine the appropriate treatment.

Healthvio/Wellsync is available to adults 18 years old or older in most states within the United States. However, each condition has its own treatment protocol designed by healthcare professionals and in compliance with your state’s regulations.

While the Healthvio/Wellsync services are available throughout most of the United States, certain states have laws that prevent clinicians from writing prescriptions without a live consultation and/or lab work. To see if Healthvio/Wellsync is available to you, start an assessment questionnaire and enter your state.

Customer support can be reached by emailing caresupport@wellsync.com

You will receive an email from Healthvio/Wellsync indicating that there has been a change on your account. You may then login to the Patient Portal to view relevant messages from your medical provider as well as view any prescription information.

At this time, the assessment questionnaire can only be completed by the person seeking care.

After reviewing your assessment questionnaire, your medical provider may reach out for additional information using the phone number you provided. This may be in the form of a phone call or a text message if you opted to receive texts.

Healthvio/Wellsync’s prescriptions are written by licensed and experienced healthcare providers, including physicians, nurse practitioners, and specialists, ensuring safe and personalized medication management for each patient.

To change your pharmacy after you submit your assessment questionnaire, please contact the pharmacy the prescription was originally sent to and request that they transfer the prescription to your preferred pharmacy.

For urgent or emergent issues, patients should call 911 or go to the nearest emergency room or urgent care facility. The platform is not monitored immediately for urgent health submissions.